Follow up GlueGlue’s website policy and rules to help with your queries.

Delivery times

They vary depending on the destination location and the type of shipping you choose. To check them, simply enter the zip code of your delivery address when completing your purchase and check the deadlines provided by the Post Office or carrier.

Deadlines are informed by the Post Office or Carrier and begin to run after confirmation of payment by the credit card administrator, however GlueGlue may forward your order to the post office within 2 business days after

How can I track the status of my purchase?

Once your order has been shipped, you will receive an email with the tracking number. If you prefer, at any time, you can access your GlueGlue account to check the status of your purchase. To do this, enter your login (email) and password. Click on MY ACCOUNT and then MY ORDERS or click here.

On this screen, you You can track the progress of all orders. If your order is already in the delivery process, you can check its position by entering the tracking code on the Correios website. Click here to track right now.


GlueGlue will refund the full value of the item if the purchase is canceled or if it is defective.

The shipping cost will not be refunded. Buyer must pay the return shipping cost, the company will not reimburse shipping costs for returning items.

The deadline for requesting a return is up to 7 (seven) calendar days, counting from the date of receipt of the respective request.

  1. This procedure is done as follows:
    The buyer must contact us on the phone or WhatsApp +55 (21) 99930-8514 on business days, from 9am to 5pm, informing the order number and return details or refund of payment.
  2. The buyer must post the item to be returned with the address agreed with the company via WhatsApp. In case of return.
  3. Follow the guidelines below to have your return approved:
  4. Washed, used and/or odorous products will not be accepted;
  5. Items that have been altered by the customer (examples: hem, cuff adjustment, etc.) will not be accepted;
  6. The product must be intact and with the label and seal affixed to the piece; Without breaking the seal.
  7. Products after the exchange deadline will not be accepted;
  8. If the product is defective due to misuse, the refund will not be authorized and the product will be returned to the customer.


We do not carry out exchanges. Products may be returned in compliance with the return rules and deadlines.
Observe the information in the size guide at the time of purchase to choose the one that best suits you or ask for our team.

The product I purchased was defective. How do I return?

Contact our Customer Service via WhatsApp (21) 99930-8514, products can be returned in compliance with return rules and deadlines, please check it out before buy.

Products Expiration

According to regular tests, GlueGlue visors last intact between 1 and 2 years depending on the care the user gives the piece. The fabric can fade due to continuous exposure to the sun, the fabric can fray with daily washing over a long period and as a result the fabric can tear due to the force of the plastic on the flap.

For greater durability, follow the instructions for use.

  • Do not use chlorine bleach
  • Do not machine wash
  • Wash by hand and allow to air dry
  • After use, wash with fresh water
  • After washing and drying, keep it in the case that comes with the visor to protect the item.

Attention: GlueGlue does not exchange or make refunds for item that degraded over time or due to misuse.

The deadlines are informed on the website by DHL, Correios or carriers and begin to run after payment is confirmed by the credit card company.,However, GlueGlue GlueGlue can forward your order within2 business days. após